Privacy Policy
Effective Date: August 18, 2026
Howell Avenue Pet Hospital (“Howell Avenue Pet Hospital,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, use our services, or interact with our digital communication and practice management systems.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Mailing address
- Email address
- Telephone or mobile phone number
- Information about your pet, including name, species, breed, age, medical history, and treatment information
- Appointment and scheduling information
- Communications you send to us
- Payment and billing information
- Any other information you choose to provide when communicating with our practice
We may receive this information when you contact us by phone, email, text message, through our website or digital services, or during visits to our hospital.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, log files, analytics tools, and similar technologies. This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- General website usage information
We may use this information to operate, maintain, secure, and improve our website and understand how visitors use it.
How We Use Your Information
We may use the information we collect to:
- Provide veterinary services and maintain patient records
- Schedule, confirm, and manage appointments
- Communicate with you regarding your pet’s care
- Send appointment, vaccination, medication, treatment, or other service reminders
- Respond to questions and requests
- Process payments and maintain billing records
- Provide access to online or digital pet health services
- Send text messages, emails, or other communications you have agreed to receive
- Operate and improve our website and services
- Maintain the security of our systems
- Comply with applicable legal and regulatory requirements
- Protect the rights, property, and safety of our clients, patients, staff, and practice
Text Message Communications
If you provide your mobile phone number and consent to receive text messages from Howell Avenue Pet Hospital, we may send you text messages related to your relationship with our practice.
Messages may include appointment reminders and confirmations, scheduling information, pet health reminders, prescription or medication information, follow-up communications, practice updates, and other communications related to the services you receive from us.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to a message. You may reply HELP for assistance or contact Howell Avenue Pet Hospital directly.
Consent to receive text messages is not a condition of purchasing veterinary services.
Mobile Information and SMS Consent
We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
We may provide information to service providers that assist us in delivering text messages and other practice communications. These providers may use the information only as necessary to provide services on our behalf.
SMS opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
How We Share Information
We may share personal information with trusted third-party service providers when reasonably necessary to operate our practice and provide services to you.
These service providers may include:
- Veterinary practice management software providers
- Client communication and text messaging providers
- Pet health portal providers
- Laboratory and diagnostic service providers
- Prescription and pharmacy service providers
- Payment processors
- Website hosting and technology providers
- Email service providers
- Analytics and security providers
- Professional advisors and other vendors that support our operations
For example, we may use Covetrus products or services to manage practice information, client communications, pet health information, appointments, reminders, and other aspects of our veterinary services.
Service providers may process information on our behalf only as necessary to provide their services and subject to their own contractual and legal obligations.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our legal rights, prevent fraud, enforce our policies, or protect the safety of people or animals.
We do not sell personal information for monetary consideration.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, improve performance, and maintain security.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.
Third-Party Websites and Services
Our website or communications may contain links to websites, portals, applications, or services operated by third parties.
When you access a third-party service, that provider’s privacy practices and terms may apply. Howell Avenue Pet Hospital is not responsible for the privacy practices, content, or security of websites or services that we do not control.
We encourage you to review the privacy policies of third-party services you use.
Data Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide veterinary services, maintain appropriate medical and business records, comply with legal or regulatory obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your Choices
You may contact us to request that we update or correct certain personal information we maintain about you.
You may also:
- Unsubscribe from marketing emails by using the unsubscribe instructions included in the message
- Opt out of text messages by replying STOP
- Contact us regarding your communication preferences
- Adjust cookie settings through your web browser where applicable
Certain records may need to be retained as required by law or as necessary for legitimate veterinary, business, or recordkeeping purposes.
Depending on where you live, applicable law may provide additional rights regarding your personal information.
Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.
If we learn that personal information from a child under 13 has been collected through the website without appropriate authorization, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.
When we make changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or how Howell Avenue Pet Hospital handles personal information, please contact us:
Howell Avenue Pet Hospital
317 Howell Ave.
Cincinnati, OH 45220
Phone: 513-221-3404
Email: info@howellavenuepethospital.com